Refund & Cancellation Policy
Last Updated: August 10, 2026
At DigiProjects, we primarily sell digital products including software, mobile applications, website templates, website scripts, source code, WordPress themes, plugins, digital tools, and other downloadable digital content. Since digital products are delivered electronically and cannot be returned once accessed or downloaded, all purchases are generally considered final. Please read this Refund & Cancellation Policy carefully before placing an order.
Digital Products
Once a digital product has been successfully delivered, downloaded, accessed, or made available in your customer account, it is considered accepted by the customer. Due to the nature of digital products, refunds, returns, exchanges, or cancellations are not available except in the situations specifically mentioned in this policy.
Eligible Refund Cases
A refund may be considered only under the following circumstances:
• You were charged multiple times for the same order due to a payment processing error.
• Payment was successfully deducted, but the order was not created and the purchased product was not delivered.
• You received a product that is materially different from the product description displayed at the time of purchase.
• The purchased product cannot be delivered due to a verified technical issue on our platform that cannot be resolved within a reasonable period.
Non-Refundable Situations
Refund or cancellation requests will not be approved for the following reasons:
• You changed your mind after purchasing.
• You no longer require the product.
• You purchased the wrong product by mistake.
• You failed to read the product description or compatibility requirements before purchasing.
• You are unable to use the product because of your own software, hardware, hosting environment, or technical setup.
• You expected features or functionality that were not mentioned in the product description.
• You accidentally deleted or lost the downloaded files.
• You requested a refund after downloading, accessing, or receiving the product.
Refund Processing Time
Refunds are typically processed and credited within 3-5 business days to the original payment method. Refunds will only be processed if the request has been reviewed and approved by BiswaITSolution. The actual time for the refunded amount to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment gateway.
Duplicate Payments
If your account is charged more than once for the same order due to a payment gateway or banking issue, please contact us with your Order ID and Transaction ID. After verification, the duplicate payment will be refunded to your original payment method.
Failed or Pending Payments
If your payment remains pending or fails but your bank account has been debited, the payment will be handled according to your bank's or payment gateway's settlement process. If the amount is received by us without creating a valid order, we will either complete your order or process a refund after verification.
Refund Processing Time
If a refund is approved, it will generally be processed within 5 to 10 business days. The time required for the refunded amount to appear in your account depends on your bank, card issuer, UPI provider, or payment gateway.
Chargebacks
Before initiating a chargeback, we encourage you to contact our support team so we can resolve the issue. Unauthorized or fraudulent chargebacks may result in suspension of your customer account and restriction from future purchases.
Contact Us
If you believe you qualify for a refund or have any questions regarding this Refund & Cancellation Policy, please contact our support team with your Order ID, Transaction ID, and complete details.
Business Name: BiswaITSolution
Email: official@digiprojects.store
Phone: +91 7854826665
Business Address: FLAT. NO 105, Keshari plaza, BHUBANESWAR, Khordha, 751019
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST)